Centrali ("we", "our", "us") provides a backend platform that enables developers and teams to build applications using structures, data, functions, search, and file storage. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or use Centrali services. It applies to users of the Centrali platform and visitors to centrali.io.

Information We Collect

Account Information

When you sign up for Centrali, we collect: • Name (if provided) • Email address • Workspace name and configuration • Authentication credentials (stored hashed — never in plaintext)

Usage Data

We collect limited technical information to operate and improve the platform: • API request metadata (endpoints, timestamps, response codes) • Compute function execution logs • Browser type, operating system, and device type • Error reports and diagnostic data We do not log the content of your records or files beyond what is necessary for system operation.

Billing Information

If you subscribe to a paid plan, our payment processor (Stripe) collects: • Payment method (card number stored by Stripe, not by us) • Billing name and address • Transaction history We store only a Stripe customer ID and subscription status. We do **not** store your full payment card details.

Analytics & Website Data

We use privacy-focused analytics to understand how our website is used. This may include: • Pages visited and time on site • Referral source • General geographic region (country-level only) We do not use invasive tracking or build advertising profiles. See our Cookie Policy for details.

Customer Support

If you contact us for support, we collect the information you provide: • Messages and descriptions of your issue • Attachments or screenshots • Your email address

How We Use Your Information

We use your data to: • Provide, operate, and maintain the Centrali platform • Authenticate your identity and authorize workspace access • Process payments and manage your subscription • Monitor and improve platform performance, reliability, and security • Detect, prevent, and investigate abuse, fraud, or security incidents • Send transactional communications (account alerts, billing receipts, service notices) • Respond to support requests We may send product update emails. You can unsubscribe from non-transactional emails at any time. We do not sell your data to third parties. We do not use your data to train AI models.

Data Retention

We retain your data for as long as necessary to provide the Service and comply with legal obligations: • Account data — retained for the lifetime of your account, deleted within 90 days of account closure • Usage logs and API logs — retained for up to 90 days for debugging and security purposes • Billing records — retained for 7 years to meet financial and tax obligations • Support communications — retained for up to 2 years • Workspace data (records, files, functions) — deleted within 90 days of workspace deletion or account closure You may request early deletion of your data by contacting privacy@centrali.io.

Third-Party Service Providers (Subprocessors)

We share data with trusted subprocessors who help us operate the platform. These providers are contractually required to protect your data and may not use it for their own purposes: • Microsoft Azure — cloud infrastructure, database hosting, file storage (Azure Blob) • Stripe — payment processing and subscription management • Azure Communication Services — transactional email delivery • Microsoft Azure DNS — domain name system and DNS hosting • PostHog (if applicable) — privacy-focused product analytics We will update this list when we add or change subprocessors. For a full subprocessor list or to receive notifications of changes, contact privacy@centrali.io.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data: For all users: • Access — request a copy of the personal data we hold about you • Correction — request correction of inaccurate information • Deletion — request deletion of your account and associated personal data • Portability — request your data in a machine-readable format • Opt-out — unsubscribe from marketing communications at any time For EU/EEA and UK users (GDPR): • Object to processing based on legitimate interests • Restrict processing in certain circumstances • Lodge a complaint with your local data protection authority For California residents (CCPA): • Know what categories of personal information we collect and how we use it • Opt out of the sale of personal information (we do not sell personal information) • Non-discrimination for exercising your rights To exercise any of these rights, contact us at privacy@centrali.io. We will respond within 30 days. We may ask you to verify your identity before processing your request.

International Data Transfers

Centrali operates infrastructure primarily within the European Union and United States. If you access the Service from outside these regions, your data may be transferred to and processed in countries with different data protection laws. For users in the EU/EEA and UK, we rely on standard contractual clauses (SCCs) and other appropriate safeguards to protect your data when it is transferred internationally. By using the Service, you acknowledge that your data may be processed in these locations.

Cookies & Tracking

We use cookies and similar technologies for authentication, security, and analytics. Strictly necessary cookies (e.g., session tokens) cannot be disabled without breaking the Service. Optional analytics cookies may be used to understand how the website is used. These are privacy-focused and do not track you across other sites. For full details, see our Cookie Policy at centrali.io/cookies.

Children's Privacy

Centrali is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at privacy@centrali.io and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will: • Update the "Last Updated" date at the top of this page • Notify registered users by email for significant changes We encourage you to review this policy periodically. Continued use of the Service after changes are posted constitutes your acceptance.

Contact Us

For privacy questions, data requests, or concerns: privacy@centrali.io For security-specific issues: security@centrali.io We aim to respond to all privacy inquiries within 5 business days.