Terms of Service

You must: • Be at least 16 years old • Provide accurate registration information • Use the Service in compliance with applicable laws • Maintain the security of your account credentials You are responsible for: • All activity within your workspaces • The data you store and process on the platform • Your application logic and compute functions • Any users you grant access to your workspace Beta Features: Some features may be released as beta or preview functionality. Beta features are provided as-is, may change or be discontinued without notice, and are not covered by any service level commitments.

You may not use Centrali to: • Engage in harmful, abusive, fraudulent, or unlawful activity • Store or distribute illegal content, including material that infringes third-party intellectual property • Send spam, conduct phishing, or engage in malware distribution • Mine cryptocurrency or conduct intensive resource-consumption operations not covered by your plan • Attempt to gain unauthorized access to systems, accounts, or data • Reverse-engineer, decompile, or disassemble the platform or its underlying components • Intentionally overload or disrupt the Service or its infrastructure • Resell or sublicense access to the Service without our written consent We reserve the right to suspend or terminate accounts for violations of this policy, with or without prior notice, depending on severity.

Your Data: You retain full ownership of all records, files, and content stored within your workspaces. Centrali does not claim any intellectual property rights over your data. You grant us only the limited rights necessary to provide the Service (e.g., storing, processing, and transmitting your data on your behalf). Our Platform: The Centrali platform, including its software, APIs, documentation, and brand, is our intellectual property. These Terms do not grant you any rights to use our trademarks, logos, or proprietary technology outside of your normal use of the Service. Credential Security: You are responsible for keeping your API keys and account credentials secure. Notify us immediately at security@centrali.io if you suspect unauthorized access to your account.

Paid plans are billed monthly or annually in advance. If payment fails, we may restrict access to paid features after providing reasonable notice. Upgrades to higher plans take effect immediately. Downgrades take effect at the start of the next billing cycle. We do not provide refunds for unused portions of a billing period except where required by applicable law. Usage beyond included plan limits is billed at published overage rates. We will notify you when you approach significant usage thresholds. We reserve the right to update pricing with at least 30 days notice to existing subscribers.

We maintain infrastructure-level backups for system reliability and disaster recovery. However, these backups are not a substitute for your own data export strategy. You are responsible for: • Exporting and retaining copies of critical data • Ensuring your use of Centrali storage complies with applicable data regulations We do not guarantee permanent retention of data following account deletion or termination. Upon account closure, your data will be deleted from our systems within 90 days, except where required by law to retain it longer.

We aim to maintain high availability, but the Service is provided without any guaranteed uptime or service level agreement unless explicitly stated in a separate written agreement. • The Service may be interrupted for maintenance, upgrades, or due to circumstances outside our control • We may modify, deprecate, or discontinue features at any time with reasonable notice where feasible • We are not liable for any losses, damages, or costs resulting from downtime or service interruptions We publish platform status information at our status page. You are encouraged to monitor it for incident updates.

Disclaimer of Warranties: The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted service. We do not warrant that the Service will be error-free or that any defects will be corrected. Limitation of Liability: To the maximum extent permitted by applicable law: • We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption • Our total cumulative liability to you for any claims arising from or related to these Terms or your use of the Service shall not exceed the total fees you paid to us in the 12 months immediately preceding the event giving rise to the claim • These limitations apply regardless of the legal theory (tort, contract, strict liability, or otherwise) and even if we have been advised of the possibility of such damages Some jurisdictions do not allow certain liability limitations; in such cases, our liability is limited to the minimum extent permitted by law.

You agree to indemnify, defend, and hold harmless Centrali and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: • Your use of the Service in violation of these Terms • Your violation of any applicable laws or regulations • Content or data you store or process through the platform • Any claims by your end users related to your application built on Centrali • Your infringement of any third-party intellectual property rights We reserve the right to assume exclusive defense of any matter subject to indemnification, at your expense.

Neither party shall be liable for any failure or delay in performance resulting from causes beyond their reasonable control, including but not limited to: • Acts of God, natural disasters, or extreme weather events • War, terrorism, riots, or civil unrest • Government actions, laws, or regulations • Failures of third-party infrastructure or internet backbone providers • Pandemics or public health emergencies • Cyberattacks or distributed denial-of-service attacks on our infrastructure If a force majeure event continues for more than 30 consecutive days, either party may terminate the affected services without liability.

Your Right to Terminate: You may delete your account or individual workspaces at any time through the platform settings. Termination takes effect immediately. We do not provide refunds for unused subscription periods. Our Right to Terminate or Suspend: We may suspend or terminate your account, with or without notice, if: • You materially violate these Terms or our Acceptable Use Policy • Your account is involved in fraudulent, abusive, or illegal activity • You fail to pay applicable fees after notice • Continued service would pose a security or legal risk to Centrali or other users • We are required to do so by law or regulatory authority For minor violations, we will generally attempt to notify you and provide an opportunity to cure before terminating. Effect of Termination: Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including intellectual property, liability limitations, indemnification, and governing law) will remain in effect.

These Terms are governed by and construed in accordance with applicable law. Any disputes arising under or related to these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If a dispute cannot be resolved through negotiation within 30 days, you and Centrali agree to submit to binding arbitration rather than litigation in court, except that either party may seek emergency injunctive relief in a court of competent jurisdiction where necessary to prevent irreparable harm. You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class or representative action.

We may update these Terms from time to time. When we make material changes, we will notify you by: • Posting the updated Terms on this page with a revised "Last Updated" date • Sending an email notification to your registered address for significant changes Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

For legal inquiries: legal@centrali.io For security concerns: security@centrali.io For general support, use the contact form at centrali.io/contact.